My Account

What can I do online?
Once signed in, you will be able to: View valuations View account transaction history Update your personal details Subject to terms and conditions you...
Mon, 18 Aug, 2025 at 1:18 PM
How do I change my email address?
To update your email address:  Go to 'My Account' in the left menu Select 'Update Email', this may prompt you to enter your password agai...
Tue, 6 Oct, 2020 at 9:42 AM
Forgotten your security questions?
If you are unable to access your account and have forgotten your security questions that are linked to your account, please call us: Open Monday to Frida...
Wed, 20 Aug, 2025 at 10:21 AM
Why am I having trouble logging in?
Following the migration to Thesis Unit Trust Management (Tutman), users will need to re-register for online access using their newly assigned account number...
Thu, 21 Aug, 2025 at 10:32 AM
Your account valuation - what does this include?
The valuation shown at the top of the screen is your current portfolio value based on the latest valuation point and is shown as an overall total, as well a...
Tue, 6 Oct, 2020 at 9:34 AM
Forgotten your Username?
Your username is the email address you registered with. If you have forgotten your Username to sign into your Sanford DeLand Direct, you can call us: Open...
Wed, 20 Aug, 2025 at 10:47 AM
How do I log in?
If you already have an account but have not yet registered for online access, please see the article 'How do I Register' To log in to your account ...
Tue, 6 Oct, 2020 at 9:36 AM
Where can I find my account number?
Your account number will be 10 digits long - for example 0001000001 - and can be found on your half-yearly statement or contract note. Alternatively, if yo...
Tue, 6 Oct, 2020 at 9:37 AM
I have locked my account – how do I reset it?
To unlock and/or reset your account access, you can call us: Open Monday to Friday – 09:00-17:30 From the UK - 0345 1136 965 From abroad - +44 (0)1268 44...
Wed, 20 Aug, 2025 at 10:47 AM
How do I change my password?
To update your password: If you are logged in: Select 'My Account' in the top left hand side of the page Under 'Manage Account Security'...
Tue, 6 Oct, 2020 at 9:37 AM